676a Ninth Ave Suite 169 | New York, NY 10036
Phone: 877 WW ETAIL (877-993-8245)
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etail provides every customer with a 100% satisfaction guarantee on any item purchased with our 30 day money back policy.
If you are not completely satisfied with your purchase, the item(s) can be returned for a refund or exchange. The merchandise must be returned within the first 30 days from the date you received your purchase for any exchange or refund. A refund for the purchase price of the item will be issued, less the initial shipping charge and any restocking fee that may apply.
Any item(s) being returned must be in its new/ original condition as received unless returning a damaged item. Merchandise that was reported in perfect condition at time of delivery by the customer will not be accepted back if returned in damaged condition.
If you choose to return a non-defective item, you will be responsible for the shipping cost to return your product, as well as a re-stocking fee. Returned items will be charged a restocking fee of 15%-30%. For specific information regarding restocking fees on particular items, please contact our customer care department.
Any item(s) shipped with Ground Service will be charged the initial shipping fee ranging from $50.00 - $75.00. If the merchandise was originally shipped via freight service (LTL), the initial shipping charges will be $150.00+.
In order to return any product you must obtain a return authorization. Please contact our Customer Care department to receive your return authorization number. All shipping costs associated with returned merchandise will be the customer's responsibility unless otherwise verified with a customer representative.
You may exchange an item for a different color or size, or a different item. The shipping costs associated with the exchange will be the customer's responsibility, along with any associated upgrade charges. A credit for the returned item will be issued within 10 business days from the time the item is successfully received back in our facility, less any exchange and shipping fees.
All orders shipped with a free freight discount and returned for refund will be charged the original shipping charges. Our “free-shipping” covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, return-shipping, customs and/or import/export fees, or fees charged by any party other than etail.com.
Any orders canceled after the item(s) already shipped out will be charged for the initial shipping and return delivery charges.